Returning a product for exchange or refund is complimentary. Your order will be accepted for refund or exchanged if returned in original condition and packaging within fourteen (14) days from the delivery/purchased date.

 The returned item(s) must be accompanied by the original receipt or a copy in the case of a partial return.

 Products may also be exchanged or returned for store credit at any 1COMMON CATEGORY SHOP within 14 calendar days from the date of delivery.

 1COMMON CATEGORY SHOP offer refunds on any goods purchased on

You will find the list of 1COMMON store locations by clicking on "Contact" Page.


The gift recipient should contact our Customer Service Department by phone at 917-262-0032
(Monday to Saturday from 11am to 8pm
& Sunday from 11am to 7pm EST.)

or send an email to  

1COMMON Customer Service will then email the customer a time for an appointment to exchange the item. 


Products may be exchanged or exchanged for store credit
at any 1COMMON CATEGORY SHOP locations
within 14 calendar days following the purchase date. 

1COMMON CATEGORY SHOP offers refunds for products purchased on 1COMMON CATEGORY SHOP website (

1COMMON stores can be found by clicking on 

"Contact" Page.